Executive Hired to Optimize and Improve Customer Experience and Success
COLUMBIA, MD. – TSL Marketing, the leading full service, integrated, SMART marketing agency helping companies increase sales, acquire new customers and improve sales performance, announces a key addition to its executive team. Lauri Martinez has been appointed VP of Customer Experience and Success.
“We are ecstatic to have Lauri back. We are quite confident Lauri is the right person for the job to enhance, improve and optimize our customers experience and overall success. Lauri brings 25 years of marketing, channel and agency experience that we plan to leverage in every capacity,” says Brian Shilling, TSL Marketing VP of Sales and Strategy.
Martinez will own driving success for our customers. She is responsible for the overall customer experience and success, ensuring that we delight our customers and have a track record of customer success that promotes the highest levels of customer satisfaction, retention and return on investment. “Lauri will be critical to our retention and growth strategy by listening to the voice of our customers while improving overall satisfaction and loyalty.” says Shilling. Martinez joins TSL Marketing with 25 years of marketing, channel and consulting experience. Most recently she led the field and channel marketing strategy for one of IT's leading nationwide providers of advanced network communications.
About TSL Marketing
Founded in 1999, TSL Marketing is a global full service integrated marketing agency. TSL works with Enterprise through SMB companies, helping them increase sales, acquire new customers and improve sales performance. Offering a single source solution to its clients, TSL Marketing has developed best-in-class processes and methodologies that are proven to help companies grow their businesses. Solutions including consulting, data services, tele services, integrated inbound and outbound marketing and channel enablement give TSL Marketing the necessary tools to help companies solve business challenges through strategic planning and a robust portfolio of end-to-end services. Visit www.tslmarketing.com for more information.